Every product comes with a 1 Year limited warranty. This one year warranty covers manufacture defects, product failure. Fill out the contact us forum below to start a claim.
Please Note Striker Lights Warranty does not transfer if sold 3rd party. If you are not the original person who ordered this is automatically void. No Exceptions.
For approved warranty claims Striker lights will replace the damaged product with the same product or one comparable in performance and value if they have been discontinued etc.
If you have an issue with any product, we will diagnose the issue with you via email, and you may be required to answer questions or assist in the diagnosis. Once we determine that your product is defective we will start your warranty claim and send you your warranty confirmation.
Once the warranty confirmation is confirmed on your end you are responsible for shipping the faulty product(s) back to us so we can confirm the issues and issue replacements.
You are Required to send the product back to us first, we do not issue replacements prior and can not repair without the products in hand.
Exceptions, Limitations, and Stipulations
Components: If a problem exists with a single component, Striker Lights will only replace the damaged components
Surface Finish: Many Striker Lights products feature treated surfaces, with paint, powdercoating, anodization, UV coating, etc. These coatings, while durable, are not designed to last indefinitely, and wear out over time depending on use. To prolong lifespan, we recommend that products are shielded from UV light when possible, cleaned regularly using mild detergents, and that they are not subjected to abrasives or damage. Surface finishes that wear out from regular wear and tear are not covered under warranty. If damage in coatings appears within the initial 1 Year Replacement Limited Warranty, and is determined to be caused by manufacturing defect.
Condensation: Certain products from Striker Lights contain sealed volumes of air. High-power LEDs create a large amount of heat, so the air expands and contracts as the lamp heats up and cools down. Pressure-equalizing vents are used whenever possible to prevent damage to the seal of the lamp, but this can occasionally introduce moisture in the air, especially with high humidity. Under certain circumstances, condensation may collect on the outside lens of the product, as it is much cooler than the rest of the lamp. This condensation is normal, and not covered under warranty. Condensation can be removed by allowing the lamp to fully warm up, or reducing outside humidity. If moisture buildup becomes greater than simple condensation, this indicates an issue with the product seal, and Striker Lights will cover it under warranty, in its sole determination. When making warranty claims for moisture buildup, we encourage you to include photographs showing the extent of the moisture.
Installation and Labor: Striker Lights product warranties are limited to coverage of products only. Striker Lights does not warranty or offer compensation or coverage of installation labor or time that may be required for replacement of warranty items. We strongly encourage customers to contact us prior to seeking outside assistance in diagnosis of any product issue.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
Negligence: Improper installation or improper use, including using or installing any product in a manner not specified by Striker Lights, or damage caused by improper installation.
Abuse: Damage beyond the limits of "normal wear and tear."
Unauthorized Dealer Purchase: Purchase of items through any unauthorized party. We encourage you to contact Striker Lights prior to purchase to verify the seller is authorized.
